Frequently Asked Question
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How do I make a reservation?
You can make a reservation through our website or by contacting our customer service team. Simply select the property, dates, and any additional services you require, and follow the prompts to complete your booking.
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What is the cancellation policy?
Cancellations must be made [Number of Days] days prior to the start date for a full refund. Cancellations made within [Number of Days] days of the start date will result in forfeiture of the deposit.
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Are pets allowed?
Pets are not allowed in our properties. Exceptions may be made for service animals with proper documentation.
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Is smoking allowed?
Smoking is strictly prohibited inside the apartments. Designated smoking areas may be available outside.
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What are the check-in and check-out times?
Check-in is at [Time], and check-out is at [Time]. Early check-in or late check-out may be available upon request and may incur additional fees.
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Can I have additional guests?
The number of guests must not exceed the occupancy limit stated in the booking. Additional guests may result in extra charges or termination of the reservation without a refund.
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What amenities are included?
Our properties are fully furnished and include amenities such as Wi-Fi, cable TV, fully equipped kitchens, and more. Specific amenities vary by property and can be found in the property description.
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Is there parking available?
Parking availability varies by property. Please refer to the property description or contact our customer service team for information on parking at your chosen location.
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How do I report a problem or request repairs?
Please contact our property management team immediately to report any problems or request repairs. We strive to address issues promptly to ensure your comfort and satisfaction.
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Are there any additional fees?
Standard cleaning fees are included in the booking. Excessive mess or required deep cleaning will result in additional charges. Other potential fees include lost keys, unauthorized late check-out, or violations of house rules.
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Is there a damage deposit?
A damage deposit is required at the time of booking and will be refunded after check-out, provided no damages or violations are found.
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Can I request special services such as airport transportation or local guides?
Yes, we offer optional services like airport transportation, local guides, and more. These services can be selected during the booking process or requested through our concierge service.
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How do I access the property?
Access instructions will be provided prior to your arrival, including key pick-up or electronic access codes.
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Is there 24/7 customer support?
Yes, we offer 24/7 customer support through our website and phone line. Our team is always available to assist you with any questions or concerns.
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What safety measures are in place?
We prioritize the safety and security of our guests. Our properties are equipped with safety features such as smoke detectors, fire extinguishers, and emergency exit plans. We also comply with all local safety regulations.
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Can I extend my stay?
Extensions are subject to availability and must be requested in advance. Additional charges may apply.
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Are there any age restrictions for booking?
Guests must be at least [Minimum Age] years old to book a stay with us. Photo ID may be required at check-in.
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How do I leave a review?
After your stay, you will receive an email with a link to leave a review. We value your feedback and encourage you to share your experience.
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Are the properties wheelchair accessible?
Accessibility varies by property. Please refer to the property description or contact our customer service team for information on accessibility at your chosen location.
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Can I host an event or party at the property?
Events and parties are generally not allowed. Please contact our customer service team to discuss specific requests or exceptions.
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What is the policy on noise and disturbances?
We ask guests to be considerate of neighbors and observe quiet hours from 10 PM to 7 AM. Excessive noise or disturbances may result in additional charges or termination of the reservation.
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How is cleaning handled?
Standard cleaning is provided before and after your stay. Additional cleaning services may be available upon request and may incur additional fees.
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What happens if I lose the keys?
Lost or unreturned keys will result in a replacement fee. Please contact our property management team immediately if you lose the keys.
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Can I cook in the apartment?
Yes, our apartments are equipped with fully functional kitchens, and guests are welcome to cook. Please clean up after yourself and follow any specific guidelines provided.
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Is there a laundry facility?
Laundry facilities vary by property. Please refer to the property description or contact our customer service team for information on laundry at your chosen location.
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How do I connect to Wi-Fi?
Wi-Fi access instructions will be provided upon arrival or can be found in the welcome guide in the apartment.
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Can I request a specific view or floor?
Requests for specific views or floors can be made during the booking process or by contacting our customer service team. We will do our best to accommodate your preferences, but requests are subject to availability.
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Are there any discounts for extended stays or group bookings?
Discounts for extended stays or group bookings may be available. Please contact our customer service team to discuss your specific needs and receive a customized quote.
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What happens if I leave something behind?
Please contact our property management team as soon as possible if you leave something behind. We will make every effort to locate and return your belongings, but we are not responsible for lost or forgotten items.
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How do I contact JBT Hospitality?
You can contact us through our website, by phone, or by email. Our customer service team is available 24/7 to assist you with any questions or concerns.