Frequently Asked Questions
1. How do I make a reservation?
You can make a reservation through our website or by contacting our customer service team. Simply select the property, dates, and any additional services you require, and follow the prompts to complete your booking.
Cancellations must be made [Number of Days] days prior to the start date for a full refund. Cancellations made within [Number of Days] days of the start date will result in forfeiture of the deposit.
Pets are not allowed in our properties. Exceptions may be made for service animals with proper documentation.
Smoking is strictly prohibited inside the apartments. Designated smoking areas may be available outside.
Check-in is at [Time], and check-out is at [Time]. Early check-in or late check-out may be available upon request and may incur additional fees.
The number of guests must not exceed the occupancy limit stated in the booking. Additional guests may result in extra charges or termination of the reservation without a refund.
Our properties are fully furnished and include amenities such as Wi-Fi, cable TV, fully equipped kitchens, and more. Specific amenities vary by property and can be found in the property description.
Parking availability varies by property. Please refer to the property description or contact our customer service team for information on parking at your chosen location.
Please contact our property management team immediately to report any problems or request repairs. We strive to address issues promptly to ensure your comfort and satisfaction.
Standard cleaning fees are included in the booking. Excessive mess or required deep cleaning will result in additional charges. Other potential fees include lost keys, unauthorized late check-out, or violations of house rules.
A damage deposit is required at the time of booking and will be refunded after check-out, provided no damages or violations are found.
Yes, we offer optional services like airport transportation, local guides, and more. These services can be selected during the booking process or requested through our concierge service.
Access instructions will be provided prior to your arrival, including key pick-up or electronic access codes.
Yes, we offer 24/7 customer support through our website and phone line. Our team is always available to assist you with any questions or concerns.
We prioritize the safety and security of our guests. Our properties are equipped with safety features such as smoke detectors, fire extinguishers, and emergency exit plans. We also comply with all local safety regulations.
Extensions are subject to availability and must be requested in advance. Additional charges may apply.
Guests must be at least [Minimum Age] years old to book a stay with us. Photo ID may be required at check-in.
After your stay, you will receive an email with a link to leave a review. We value your feedback and encourage you to share your experience.
Accessibility varies by property. Please refer to the property description or contact our customer service team for information on accessibility at your chosen location.
Events and parties are generally not allowed. Please contact our customer service team to discuss specific requests or exceptions.
We ask guests to be considerate of neighbors and observe quiet hours from 10 PM to 7 AM. Excessive noise or disturbances may result in additional charges or termination of the reservation.
Standard cleaning is provided before and after your stay. Additional cleaning services may be available upon request and may incur additional fees.
Lost or unreturned keys will result in a replacement fee. Please contact our property management team immediately if you lose the keys.
Yes, our apartments are equipped with fully functional kitchens, and guests are welcome to cook. Please clean up after yourself and follow any specific guidelines provided.
Laundry facilities vary by property. Please refer to the property description or contact our customer service team for information on laundry at your chosen location.
Wi-Fi access instructions will be provided upon arrival or can be found in the welcome guide in the apartment.
Requests for specific views or floors can be made during the booking process or by contacting our customer service team. We will do our best to accommodate your preferences, but requests are subject to availability.
Discounts for extended stays or group bookings may be available. Please contact our customer service team to discuss your specific needs and receive a customized quote.
Please contact our property management team as soon as possible if you leave something behind. We will make every effort to locate and return your belongings, but we are not responsible for lost or forgotten items.
You can contact us through our website, by phone, or by email. Our customer service team is available 24/7 to assist you with any questions or concerns.